by Albert Bigelow Paine. 1921. 359p

Theodore Vail, recognized for his exceptional listening ability, became the General Superintendent of Railway Mails in 1876. His journey westward with the Vail family exposed him to diverse landscapes and towns, shaping his understanding of the postal system's needs. Despite his aspirations to enlist in the military, he faced opposition from his father, which influenced his early life decisions.

Vail encountered numerous challenges while establishing a fast mail service, but he overcame these obstacles through strategic appointments and a commitment to civil service reforms. His efforts included preparing comprehensive reports that addressed controversies between the government and railroads, ultimately leading to fair adjustments that benefited both parties. This calm and dispassionate approach helped to refute biased assertions and garnered support for necessary changes.

Resilience and the ability to secure credit were crucial to Vail's success in his business ventures. His dedication to improving the efficiency of mail delivery not only transformed the postal system but also laid the groundwork for future civil service reforms. Vail's innovative thinking and determination played a significant role in shaping the landscape of postal services in the United States.